Cadden Community Management
Agency serving homeowners' associations and communities for over 30 years.
About Cadden Community Management
Cadden Community Management is a locally owned and operated association management firm serving Tucson and communities across Southern Arizona. The company manages homeowners' associations, community associations, and commercial associations, with offices in Tucson, Sierra Vista, and Green Valley. Its work centers on helping boards and homeowners handle the administrative, financial, maintenance, and communication responsibilities involved in running a community. Cadden's stated goal is to help residents take pride in where they live while reducing the day-to-day details that associations must manage.
The company traces its history to 1987, when Mike Cadden and Scott Parfrey formed Cadden Parfrey Services with two clients. Parfrey oversaw the maintenance and custodial service divisions, while Cadden focused on association management. In 1991, the Community Associations Institute awarded Cadden the Professional Community Association Manager credential. In 2000, Cadden bought out Parfrey's interest and renamed the company Cadden Community Management. Today, the firm dedicates its time and staff to community and commercial association management, representing more than 35,000 lots and over 200 associations under contract. The company also states that it is responsible for maintaining and increasing the property values of homes in approximately 230 communities in Tucson, Green Valley, and Sierra Vista.
Cadden's services are organized around administrative, financial, and consulting support for homeowners' associations and their boards. An association manager works directly with a community's board of directors to plan, organize, and direct efforts toward the association's objectives. The company describes its systems for financial management, administration, and communication as a foundation for productive relationships among managers, boards, and homeowners. Its staff includes association managers, bookkeepers, administrative personnel, gate staff, and maintenance personnel. The company also offers resources for homeowners and boards, including a homeowner portal, document purchases, payment support, e-statements, vendor compliance information, homeowners insurance resources, and board training sessions.
The firm's approximately 90 employees include association managers, accounting and administrative staff, gate staff, and maintenance personnel. Cadden says its management team includes approximately 30 community managers, with portfolios shaped by experience and desired workload. The company emphasizes manager education, training, and retention as ways to support long-term relationships with client communities. Its organizational structure includes Accounting, Managerial, and Administrative Services divisions, with department heads advising on important company issues and decisions. The company's stated values are service excellence, integrity, engagement, accountability, and ingenuity. Those principles include treating customer care as a central responsibility, doing what is right, sharing time and knowledge, responding to mistakes with solutions, and looking for ways to improve.
Community involvement is another part of Cadden's identity. The company describes itself as a Southern Arizona business that uses its experience and expertise to benefit the communities it serves. Through its Cadden Cares efforts, it supports community outreach projects and maintains active membership in local associations. Its local ownership is also presented as an important distinction, allowing the company to maintain personal relationships with clients while larger national corporations purchase management companies. For boards considering management support, Cadden provides a proposal request process and association partner information. Homeowners in communities already served by the company can use its online resources and portal for documents, payments, statements, and other association-related needs.